Please contact us (booking@helsinkitour.fi) if you cannot find answers for your questions.

Are the tours only in English?

The language of our tours is English. However, it is possible to book a private tour with us in your own language.

How can I/we book a tour?

You can choose the tour you want to take, choose the date and departure slot. Choose the number of travellers and press “book”. Fill in the required information in the booking form and make the payment online. You will receive a confirmation email. If you did not get a conformation email within 2 hours, please contact us by booking@helsinitour.fi or through WhatsApp chat.

Can I/we change my/our bookings after I/we paid?

If you need to make a change to the date of your booking, please send your request to booking@helsinkitour.fi. We cannot guarantee you will be able to change to the date you request as we may not have free seats or a tour running on that date, but we will try our best to reschedule your tour date.

Can I/we cancel my booking after I/we paid?

Yes, you can cancel your booking, and the cancellation fee will be charged according to our cancellation policy state in our terms and conditions.

What should I/we bring for the tour?

Please bring the confirmation email or e-tickets with you. For the tours taking place outside of Finland, like Tallinn day tour, you will need to bring your passport with you. It is recommended that you have a travel insurance because in the very unlikely event of an accident the health care costs may be high.

What should I/wewear?

We recommend you wear comfortable clothes and shoes. Even during the summer, the weather may change rapidly. Therefore, it is good to bring a light coat or a cardigan just in case. During winter time, warm winter clothes with scarf and hat is recommended as the temperature can be as low as -35 Celsius degrees.

Where to meet and how will I/we find you when we meet?

Your guide will meet you at the meeting point statedon your tickets during the pick-up time. Please be in the meeting point few minutes before the meeting time. The guide will be holding anA4 “Helsinki Tour”sign. If you have any challenge finding us, you can contact us on WhatsApp: +358 406796666.

What if I/we are not happy about the tour?

Our mission is to giveour customer a memorable experience in Helsinki and its nearby cities. In case you feel your day with us do not meet your expectations, please feel free to share with your guide how do you feel during and/or after your tour, write us feedback via email or give us a call. We are always happy to learn how we could improve.

How can I/We leave a review?

We are very happy if you take a moment to review our tour.You can call us via phone:+358 406 796 666 or WhatsApp: +358 406796666 or from our website WhatApp chat. You can also write your review on our Tripadvisor page “Helsinki Tour”.

How can I/we buy a city sightseeing tour ticket at Helsinki Airport?

Our tour starts from the Terminal2 Tourist Info point. You will find our tour guide with the sign ‘Helsinki Tour’. You can buy tickets directly from our tour guide. PS: since we have limited seats per tour, to ensure you have a seat, we strongly recommend you book your tickets in advance

I/wehave many hours between flights. Can I leave the group and hang around by myself after the city sightseeing?

Yes, you are free to leave the group and explore Helsinki by yourself. You can choose the option when you are booking the tour, if you want to leave the group after the city sightseeing.You need to return to airport at your own expense.

I’m coming to Helsinki for a two-day business trip. Can I book the city sightseeing excursion from Helsinki Airport and go to my hotel after sightseeing?

Yes, of course, you can book our city sightseeing tour from Helsinki Airport. It is a great value for you to see all the attractions in Helsinki conveniently. We cannot drop you to your hotel since the rest of the group will go back to Airport, but you can easily take public transportation or taxi to your hotel.

Will I/we make it on time to my next flight?

The sightseeing itself takes three hours. When you book our sightseeing services, we recommend you reserve extra hours before your flight departs.

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